Emma J. Palmer, Ruth M. Hatcher and Matthew J. Tonkin
University of Leicester
UK Ministry of Justice Analytical Series
2020

A research from UK Government indicate that the implementation of the digital technologies seems to have had a positive impact on prisoners and staff

Bringing together the key findings from the research, overall, the implementation of the digital technologies seems to have had a positive impact on prisoners and staff and met many of the expected outcomes, particularly the in-cell telephones.

The specific questions addressed whether prison technology:

  • Increases access to and improves the communication of knowledge withinprisons for both prisoners and staff
  • Improves prisoner confidence in using IT
  • Improves prisoner relationships with staff, other prisoners and those outside of the prison, and reduces prison violence
  • Increases staff job satisfaction and prisoner wellbeing
  • Reduces prison officer time spent completing key activities/task
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